Questions to Ask your VoIP Provider

1. Do you have a nationwide presence or are you based at a single data center?

2. Who is going to install the phones at my location and verify they work?  

3. Will I get the phones in a box and need to install them myself?

4. What happens if my phone doesn’t work? Who do I call?

5. Do you have US based support if I need help or will I be forwarded to an overseas call center?

6. What happens to my calls if my on-premise system is down or I lose internet?

7. Do you have multiple providers in your network or just one?

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